My family is a long time customer of Omni Hotels a...

My family is a long time customer of Omni Hotels and we are usually very satisfied with the hotels and resorts we've stayed in over the years.. Unfortunately my recent mother-son weekend getaway in our beautiful city of Atlanta did not meet my normal expectations. The Omni at CNN Center needs some serious updating and I thought renovations had just been done a few years back, however, maybe not in the north tower where we stayed? The carpets were dirty, the bathroom wasn't clean with hair in the shower (not ours) and the walls were filthy. The room was dated and that would not have been an issue if it were clean. For the price there were many small details left out. We did not have a do not disturb sign- being woken up both mornings early when your on vacation is not pleasurable, especially when traveling with children and I asked for one although one was not brought to the room so I told the front desk to skip cleaning if we weren't able to have it done after 10am but this was ignored. The room service menu was very limited and didn't offer in-room lunch dining, the parking fee for $45 a day as the only option is absurd when you can park across the street for $20 for 2 days in a parking garage or lot and the pool was very disappointment, small, hot tub not working and area was unclean. I'm a huge fan of my lovely city and all that we have to offer and for years we have enjoyed staying at hotels in all parts of our city making it an easy escape from the hectic week. However, next time we will not be staying at this property until we hear there's been some updating to the facility. I do want to be sure to include how lovely, kind and extremely professional every single staff member was from checkin- to in -room dining to housekeeping. Omni knows hows to hire some outstanding people to work for them and this review is by no means directed towards anyone at this hotel.