Amanda Pontet

Review of Aceville Publications Ltd

Placed an order and paid and after nearly 3 weeks ...

Placed an order and paid and after nearly 3 weeks nothing had arrived, meanwhile I was recieving a relentless amount of marketing emails from them since placing the order! I went to be website to be met with a "Stock take" message saying orders were not being sent out until after that date...but my order was placed 2 full weeks before the stock taking date. I called and eventually got through to be told my order was still at the warehouse and was told to wait, waited another 2 weeks, emailed and was told my order would be with me within the week. No apology! Needless to say it never turned up, opened a case with PayPal and without so much as a word of sorry just got a refund. Terrible experience. I believe they are also responsible for Crafts Beautiful subscriptions, which I have had nothing but hassle with in the past. Do yourself a favour and shop elsewhere