I was with Rapidwave for several years and contemp...

I was with Rapidwave for several years and contemplated switching to Direct Communications several times. I was hesitant because I knew they would have to dig under my side driveway to get a line installed. I used the chat a few times and all of the reps were very knowledgeable and courteous. I finally signed up after Rapidwave was acquired and my connection began to be throttled. The techs that came out were very professional and went the extra mile to make sure everything was setup properly. After everything was setup, I was getting a nice 20 down and 2-3 up speed. A couple of days later they sent out a team to dig under the driveway and bury the line. They managed to get the whole job done in just a few hours. After it was done they put all of the decorative rock back into place and did a great job. I would highly recommend them as an ISP for their customer service alone. Having a pleasant experience with the installation and then to have great speeds completes the package. Thanks and keep up the good work!