Ryan

Review of Stoke by Nayland Hotel, Golf a...

Fantastic customer service, we had a couple of sma...

Fantastic customer service, we had a couple of small problems which the reception staff were extremely prompt and effective in resolving going above and beyond our expectations to rectify the issue.

The hotel is well presented, functional and relaxing, the restaurant food was delicious and again the staff in the bar and restaurant were attentive and friendly.

The room was spacious, comfortable and well presented, the bathroom was showing visible signs of wear with a lot of limescale on the shower head and taps etc. Also the shower / bathub had poor drainage with the water filling the bathtub whilst showering. Other than that the only other negative for us is that there is only a limited room service menu after 22:00.

The spa facilities were great and catered for all requirements.