With all apartment management companies you will f...

With all apartment management companies you will find negative reviews from people whose rent got increased or other stuff which made them bitter to the company and then rag about any problem they come across. I have only interacted with them about 3 or 4 times since living in an apartment managed by them. First was to get a site tour of a potential apartment which they were very helpful (5/5). Second was to provide miscellaneous suggestions to make the apartment smoother run or better for the tenant. All of my suggestions were taken with the upmost courtesy (5/5) but have not been implemented yet (2/5). One in particular was to post rent amount due online (varies each month with utilities) prior to the 1st of the month. Currently the amount due is posted and due on the 1st so that only gives you one day to receive the amount and pay. Lastly, rent changes I believe are dictated by the management company in accordance with the owner's final decision. This year the rent increase was nearly 10% (roughly 8% for returning tenants). You will note that this is much more than the standard 3-5% rent increase. It is actually just under the maximum allowed by the state (10%). For this I would rate (1/5) because it does not reward returning tenants enough who have been loyal and plan to continue being loyal to their company. All this together gives them a 2.5 rating in my opinion, but to compensate for the purely negative reviews I brought it up to 3.