I called to check on the status of my licensing, a...

I called to check on the status of my licensing, and I talked to a man named Steve. He was EXTREMELY rude, unhelpful, and almost sarcastic. He was no help at all, and did not make my call a pleasant experience. I have submitted TWO employment verification forms now, because they apparently never received the first one. I told him that it was super important that it gets processed, since I began work back in August. He was extremely unprofessional and rude, to the point where I was laughing at the end of the phone call because I could not believe his responses to me. I called back minutes later and talked to an extremely nice lady who explained things in a much clearer and kinder way for me. If Steve was an employee of mine, I would probably sit down with him and discuss how to respectfully talk to customers! Really disappointed with my experience on something that should ve been processed a while ago.