Steve Rogers

Review of Mark Miller Toyota

They won a repeat customer with their level of ser...

They won a repeat customer with their level of service. I have always assumed reviews where they reference employees by name were just written by bored salespeople inflating the score. Mark Miller Toyota deserves its high rating. I had an issue with the used vehicle I purchased (not their fault) and was able to get a resolution that far exceeded my expectations for how I'd be treated. I was fulling expecting to have to fight for a solution while talking to a salesperson going back and forth between me and management. Lance, one of the managers, spoke with me directly and listened to my concerns and responded with an even better resolution than I expected. I used to be a customer service manager and I thought their response was textbook. Also, I was helped on 2 separate days by Greg and Kelly in sales to find the perfect car. I'd ask for either of them when shopping. Also, I appreciated the low-key sales from the accessory manager and explanation of warranty from Randy. Great staff from top to bottom! Thanks for the help!!