I waited over an hour, everyone that came in passe...

I waited over an hour, everyone that came in passed me. I go to ask the lady why she hasn t called me she tells me she LOST MY paperwork! Mind you this paper had my personal information on it! When I asked her again after they finally called me back she said oh idk I lost it or maybe it s in there and points to some machine. I have lived in the area for years and came to this hospital b4 the name change MANY TIMES! But this is unacceptable!!! & for her to not care like this is normal!? I understand that they are under construction but that is no excuse. I feel like they are overwhelmed, don t have space and we the ppl with EMERGENCIES suffer.