Ian Palmer

Review of Derby City Council

I should like not to give any ratings as i have no...

I should like not to give any ratings as i have not received any service however, I have to give one star to file this feedback. I put my bin out LAST NIGHT as my collection can be as early as 6am. When I checked in the morning my neighbours had put out their bins one of which was next to mine. So later in the day when I noticed my neighbour had taken their empty bin back in I thought I would do the same.... only it was still full? NO NOTICE or reason given. I could not speak to a person at DDC and was FORCED to register an online account to then register my bin as a 'missed collection'. I was given a reference number which was later to be of no use whatsoever! Later in the day I had an email from DDC to confirm my bin had now been emptied..... SURPRISE!!! no it hasn't?? I log back on to my DDC account to find that the case is closed? MY BIN IS STILL ON THE KERBSIDE AND STILL FULL!! I cannot get to speak to anybody.... What a shower! Very poor customer service indeed! As I have no option I shall now try and raise another 'missed bin' report in the hope that I will get it emptied!