Called on a Friday at 4.40pm multiple times to spe...

Called on a Friday at 4.40pm multiple times to speak to someone about my camera lens replacement and no one answered. Does customer service exists there? Well interesting to know I walked there from Maquarie Westfield as I work nearby and thought I d speak to a real life person. When I got there, I noticed there was a drinks trolley being transported to an area where lots of people were gathered around. Does anyone work till 5pm on a Friday? Customer service is non existent whenever I call after 4.30pm on a Friday. Seems like personnel have a party from what time that commences, who knows and don t attend to outside callers. Also a friend of mine who works at high end firm preempted calling the service department as they have called on multiple occasions where they would leave a message about their audio device with issues, only to have a return contact 3 days later. Such appalling service!!