If you book expecting a relaxing spa break... forg...

If you book expecting a relaxing spa break... forget it!
My 2 friends and I planned an overnight stay with spa treatments. The massages weren't good at all, so already pretty disappointed. Walked into the pool area and it was tiny, there was barely anywhere to pick robes let alone a seat/lounger for everyone.
To top off the "spa experience", at 3pm a group of kids (2-12years old I assume) jumped into the pool and started playing and screaming. No warning from the hotel that the pool would potentially have child or asked for parents to be mindful this is marketed as a spa. We had not choice but to go to our room to get away from the screams and shouting.
Room is comfortable, however even though I booked a package for 3 people I had to constantly call reception for a third item (robe, towels, glass, mug). They didn't supply enough tea/milk for the 3 of us, barely enough for 2 people. When checking out I believe I was charged extra sundries when they should have been standard.
On a positive note - the restaurant was great, food was lovely both for dinner and breakfast. The restaurant staff were friendly and helpful.
Would I recommend the hotel? Definitely not! Stay clear if you're looking for a spa location.