Jennifer Rodgers

Review of Rockliffe Hall Hotel, Golf & S...

We had a half-day at the spa with lunch at the bra...

We had a half-day at the spa with lunch at the brasserie. The facilities were lovely, as usual. There is a great choice of pools/rooms/hot tubs to choose from, and everything was clean and well-kept. Unfortunately the service was poor. Lunch service was very slow, and we had to wait until our main course for our drinks, with no apology forthcoming. I had to leave the spa experience early to deal with a family emergency, and called to ask if they could delay lunch slightly. I was told they would not delay our sitting, and that my lunch would be cold when I got to it. Fortunately my husband spoke to someone in the brasserie who very kindly agreed to wait until I got back just a few minutes late. The service was so disappointing that we are reluctant to return. And there was a strong taste of smoky bacon in one spoonful of my otherwise delicious chocolate mousse (didn't get an apology for that either).