Hannah Byrne

Review of Easthaven Property Management

I have never come across a letting agency so incom...

I have never come across a letting agency so incompetent and unprofessional as Easthaven. I had read bad reviews before renting from them but I thought "how bad can they be?". I was moving from Glasgow to Aberdeen, and the flat was a perfect location so we took it without a viewing/meeting Easthaven - big mistake...

Secured the flat in May with a deposit, move-in August. Emailed them early June to get their bank details so I could send them the rest of the money. Was told their policy was they would ask for it 2 weeks before the moving-in date - strange but whatever. 2 weeks till move-in, I email them again because I've not heard from them, they reply they're busy and will send it asap. A week before move-in and the same thing happens. Only received their details a few days before move-in, I send the money instantly. When we made the trip from Glasgow to Aberdeen and go to collect the keys from them directly, they refused to hand them over saying the money had not appeared in their bank yet. I had to pay them a month's worth in cash there and then before getting the keys...

Flat was filthy. To their credit, yes the carpets were new. Kitchen covered in grease everywhere, badly stained mattresses (to which they only offered mattress protectors as a remedy), bathroom ceiling thick in mould, various levels of mould & damp in other rooms. The inventory they supplied was a joke, had to add SO MANY obvious faults to it.

10 months into being into the flat, I get an email on the 7th saying I've not paid this month's rent & asking when I would. When I stated it has always been paid on the 8th of every month, I was told that rent gets paid on the 1st. I apologised and said no one had told me they had changed the rent payment date and was gonna to send the money asap, but they replied "apologies, your rent does get paid on the 8th" ??????

I have records of all of this on email as I refused to ever call them (so I had written evidence). If you find yourself renting from them, I suggest you do the same.