This is my 3rd and last visit at this property and...

This is my 3rd and last visit at this property and the worst experience till date at any of the properties that I have visited the world over the lamp shade doesn't work from the time I checked in haven't you checked the room before you hand over the keys to the guest when I asked for an early check in I was told subject to availability but come at 3pm when I checked in at 3.15pm at the property the room wasn't ready finally when I got the room it was still wet of the mopping that was just done.

I requested to reserve 2 rooms 1 for my parents and 1 for me and my wife and child most stupidest thing to join to single beds and give it to a couple if you don't have availability tell me that you don't have rooms but you don't be this cheap I am sure to write a review on all the major sites as well as the social media for this cheap behaviour you have charged me a heafty price for this service totally not acceptable a 2 or 3 star resort would have been better off.

Don't know when was the last time you got the carpets in the room cleant or shampooed. My ten month old son just crawled on it once and had greyish black knees I have taken a photo of his knees if you want I will post it as well to you.

When you call yourself a 5 star hotel be able to keep up to the standard of a 5 star.

I have stayed at the Le Meridian right next to you and Radisson Blu a few kilometres away in your vicinity but trust me this is the most atrocious experience ever. You can't keep up with basic hygiene standard's

I would have give minus stars if there was an option for that available here.