My mom had called customer care service so by 5pm,...

My mom had called customer care service so by 5pm, we will come there fro repair s wire. Again customer care called my mom told me so by 8pm, we would come there. They was talking not clear to anyone. Bec customer never inform n not pick anyone. They don't come there. My mom has calling many time by 7pm to 8pm for no pick. Why does customer service s not picking.??? We feel bad for repair s wire not come. My home has ready WiFi networks. But the cable s wire is there. We were waiting for not come there.

Regards,
Glen Pinto
Deaf / Mute.