Claire Long

Review of Houlihans

I tried to write Houlihan's in private via their w...

I tried to write Houlihan's in private via their website hoping to come to some closure on the terrible night we had but it's been 5 days and I haven't heard anything...Looks like corporate is just as bad at service as they are in the restaurants themselves.

We came in last night (6/5) and sat at the bar to have dinner. We have come here about once a month for years and have NEVER had an experience like last night. Both times that we have come and had service by this bartender, it is atrocious. She has an incredibly terrible attitude and makes the whole experience awful. I don't know her name but she is a shorter woman, blond or light brown hair, and a cranky air that is
hard to miss. She greets her regulars with a smile and conversation and all but ignored us (sitting right next to them). She ordered us
the wrong food and we had to get up from l our seat to ask for plates and napkins to eat with. I sat with an empty drink hoping to get
another and by the time she sauntered over and mumbled at me, I was no longer interested and wanted to leave. We had to ask twice for napkins and she finally reluctantly tossed a stack of bar napkins at us. We come to Houlihan's because we like the food, the service is usually awesome, and it's a good excuse to have a couple of drinks. When the service sucks like it did last night, not only do we spend a lot less money
because we leave sooner but it makes us second guess coming back. I hope that in the future this girl checks her attitude at the door or tries a different industry. Her only job is to be nice and since she can't even do that, maybe this isn't the job for her.