Christian Sarmiento

Review of Viva resorts

Worst vacation and expirience in general in my ent...

Worst vacation and expirience in general in my entire life at the viva Wydham Dominicus la Romana Dominican Republic.

NEVER EVER EVER AGAIN. First I would like to point out that not once have I ever written a review good or bad about anything, but for this resort I will make an exeption. I have been to Dominican Republic 4 times prior to last week. Stayed at "life style" in Puerto Plata. What an amazing experience. Decided to try the Wydham at la Romana to change it up a bit. What an aweful mistake that was. I will make this short to highlight the good and bad. Here we go.

The Good :

Beautiful beach me crystal clear water.

Done.

The Bad :

Rude nasty and unfriendly staff, from the minute we got there and tried the check in the guy at front desk raised his hand at my GF and rudely told her to relax when she asked if he had received the email she just sent confirming our reservation.

Shady staff : when staff walks by you and can't look at you in the eyes to say good morning that's a problem.

Shady staff again : our 3rd day there I noticed something weird in my room once we return from the beach at about 4:30 pm, the 2 bottles of water you receive daily usually left in the bathroom were left by the tv and no clean towels were left that day, that same night I went in the closet to get my wallet that I kept there to get some cash out for cigars and tips and noticed that my only $100 bill that I had kept in there was no longer there, the Wallet never left the room. Cleaning people most likely took it . File a report and they told me they had spoken to the person that cleaned my room and it was her word against mine and they believed her ( exact words ) to use the safe next time and that I would learn from my expirience ( same exact words again ) friendly huh?

Unhealthy and unsanitary : on our 2nd day as I was lining up in the buffet to get some eggs made I noticed a decent size cockroach near the toppings for the omelet , about an inch in size , the staff member saw it and just smacked it out of the way and went about his business as if it was nothing .

2 days later spotted another cockroach inside the bathroom of my hut ( I call it a hut because it does not deserve to be call a room , nowhere in the reservation do they tell you that you will be staying in a hut the size of a regular size home bedroom , no fridge nothing at all, just unpleasant .

Back to unfriendly : tried to make reservation for 3 of the restaurant you're allowed to eat at ( they tell you 10 when booking ) and was welcome but a rude employee asking me what I wanted I proceed to tell him he should start by giving us the options Since it was our first time there . Snapped at me and said there were to more reservation available besides the Mexican restaurant for 2 days later at 9:30 pm. We walked out understanly upset of being treated like garbage without booking anything , I ran into our tour guide Jeffrey ( the most awesome and nicest guy there ) explained to him my issue, 4 hours later I had 3 reservations left in my room for 3 different days at 7:15 for the supposedly booked restaurants, the following day I received a call in my hut from the person who had been nasty to us apologizing and said he was having a bad day ( that was appreciated ). Went to 2 restaurants ( all of them had 80% of the chairs empty ) and decided to stick to the buffet because food was just not good at all.

Overall I give this resort a 0 out of 10 because even the best beach in the world isn't worth all the misery we were put through . Thanks for Wyndham Dominicus I will never visit the Dominican Republic again and I hope nobody has to go through what me and my pregnant girlfriend went through .

Christian Sarmeinto /. Rachel Caggiano

Sent from Outlook