M

Driving up from California with my daughter we had...

Driving up from California with my daughter we had a problem with a part coming loose under the Altima we were driving along with low pressure lamp warnings.
I called the service department from our hotel and explained these issues. I was told to bring thr cat in, being we had a 12 hour drive still ahead of us going to Idaho.
The service writers name that helped was Logan.
He was very polite and friendly.
Even though it was around 11am and the mechanics were no doubt busy, he got my car in and looked at immediately after the work order write up.
My car issues were resolved within one hour and included all tires aired properly, the part that came loose under the car repaired, all fluids checked and topped off and they even washed the entire car to look new again after the 600 miles I had from my drive from California. I was confident at that point to drive the car for the next 11 hour stretch to our destination safely.
This was a most impressive dealership experience I have yet experienced. My daughter and I were very grateful for the assistance so far from home.
Logan should be recognized for excellent communication skills and providing us with exceptional service and honesty.
This dealership also had a awesome customer lounge area that offered free soft drinks and ready made popcorn which were much appreciated.
I would have loved to been able to have purchased a vehicle from this location just to be able to have it maintained here.
Great job Logan...thank you for your help.
James and Jaime Huston
Date of service 3/07/2016

Comments:

No comments