H

Hanis Rai

3 years ago

We went on mother's day. Ambience is very nice. We...

We went on mother's day. Ambience is very nice. We got an outdoor seat. But.. Service sucks right from the get go. The staffs look like rookies. No one was attentive to us calling out to them. I wasn't pleased that my husband had to pay for service charge. The food was nice (except the soggy pizza) but not worth the stated price. Could have gone for other alternative in the nearby area but decided to give this a try as the restaurant has a nice feel to it. My husband's food came first and has finished eating whereas my son's and my food hasn't even come yet! When we ask for the other 2 orders, a waiter said to us 'risotto will take 30 minutes'. But no one said anything when we placed the order. So it seems like not just the risotto which was taking a long time, it arrived together with the magherita pizza more than 30 mins later. This situation happened to the table next to us whereby one of their family member has finished his food and the rest were looking bored. It definitely needs to train the employees better. By the way, the restaurant wasn't even crowded at that time. It cost us $50 per head, without drinks, just tap water and a single dish each. Very disappointed really! Could have stuck to our original plan on going to Jones!

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