Cashier is unpleasant and unhelpful. Getting $800...

Cashier is unpleasant and unhelpful. Getting $800 in repairs, was supposed to get a loaner car, and instead of helping me to get an updated insurance card faxed to get the loaner car, I had a stone faced woman telling me I can't get the car I was promised. The mechanics offered to get the info, but by then, I'm done. I'm not arguing with anyone for anything. I should have given my local mechanic the business. Nasty woman should not be at the front desk of any business.