The hotel and the food is lovely, the entertainmen...

The hotel and the food is lovely, the entertainment to a good selection of drinks in all inclusive, The lovely sandy beach is just minutes to walk, but we had some bad issues and this is why i will probably not come back. We went to alua Hawaii last August and it was exactly in that time the elevator broken because the water come out from the ceiling so we was going to the pool using the outside steps about 3 -4 times a day because the kids club was there to. Then another issue was our room was situated right on top of the kitchen and 4 in the morning the fridges And probably cockers Started to work the noise was very loud and we had door window close but still was very loud. Then what I really feel sorry for I never new we could go on the building on the back of the main building for snacks and entertainment and more pools, because we arrived at the hotel at 3 in the morning we have buy with TUI so i am not sure who to blame for that the hotel staff or the TUI staff but we only find out literally in the last minute when we was waiting outside for the bus to pick as up.
The cleaning is 3 out of 5 because we normaly keep clean the rooms even when we are away but they see it clean so they only did the bed and wipe the floor in the shower the toilet wasn t wipe every time but we were on holiday so was still ok for me that i didn t want to complain. If we didn t had this all going on we will definitely come back i love the beach food and entertainment staff, i will try to look for something the same.