I'm not too privy to the ins and outs of a shift c...

I'm not too privy to the ins and outs of a shift change at the hospital but apparently it's a huge process, we needed information faxed and the nurse we spoke with said it may not be till the next day because of their shift change. The information was to have my step son released from trade school so he could come see his father before he passed as he had been taken off life support, I understand that is not the staffs problem but when dealing with the loss of a loved one I'd expect a little compassion from a hospital with religious affiliation. It's tragic that it's so difficult to put a piece of paper in a machine and hit 10 buttons, and I'm sorry I inconvenienced the nurse that sounded so bothered at my request...