WORST SERVICE EVER. been having to deal with them ...

WORST SERVICE EVER. been having to deal with them for the passed year and they have officially lost paper work more then 3 times. Never return messages and case manage hygiene never answers messages or emails regarding my family's case. They are coached to say the same things, "we never received your messages or email, so you will have to file again if you want help" -5 stars if I could