Awful..never ever go there...we ended up buying a ...

Awful..never ever go there...we ended up buying a 65 inch...from Best Buy. We were not greeted at the Big Screen upon entry after several sales reps gave us a dead eye stare. When we finally had a rep decide to mosey over. My partner shared we recently purchased a home 2 yrs ago, seeking a specific range tv size to replace our former tv...she pointed and suggested we (alone) should head in the "west"... bound direction...and have at it, as a result she walked away. Not nice...

I noticed the owner picks and chooses who he/she replies to on this website... sad state of affairs.... never ever again..fabulous experience..smh.. .so the owner eventually replied with a sarcastic opening remark...by which was equally rude as the treatment we received. 1st.. error...my name is not Mr. Wilton...he/she referred to me as a male in their delayed reply. Therefore he/she lacks gender sensitivity. Hence, the reply should have been.. Dear Sir/Madam... based on the experience (we) as customers had that affected us both that day.

Second error, he/she their feedback was a throw under the bus technique and apparently the same with their"partnership" with Sofa Store..furthermore.. .the owner expressed...they ( sofa store) are not required to greet customers who are interested in Big Screen store purchases... because they are not "Big Screen" employees. So...the justification was bc they are not direct big screen employees...the owner stated...we (as customers) should not expect a welcome "greeting" such as hello.....well best wishes to that fab partnership that seems to be working for superb at best for them....which is why we happily rendered nearly $1400 at Best Buy with all the bells and whistles..including impeccable customer service which makes it worth every quarter spent.

The person that we were not embraced by was indeed a salesperson of Big Screen...what is not helpful is when an owner/manager cannot admit to a possible mistake or unintentional oversight of their employee(s) vs. making the customer feel unsupported by their mere interest to make a lofty purchase is nauseating..by such comments that do not support their employees lack thereof. Contrast to the reality of the experience by the social media of a crying voice by the customer. I will ensure that the crusade of the announcments of our disappointing experience from their shenanigans remains...active.