John Soric

Review of Liberty Mutual Group - Boston

After over 35 years as a Liberty Mutual customer, ...

After over 35 years as a Liberty Mutual customer, I had my first car wreck. A giant pickup T-Boned my Buick Regal hitting me right in the driver's side door.
This is the point where you find out just how good your insurance company is. They have been awesome. From Jason Langlais, Customer Claims Rep, to Crystal Fields, Claims Representative, they work together like a well-oiled machine.
They kept me continuously on the progress on everything. It seemed like everyday I would get a phone call or e-mail from them. I really felt like their only customer. The best customer focused company I have ever dealt with.
Thank goodness I never responded to all of the other companies who promised me giant saving. As a matter of fact,a couple of years ago I challenged three of them to beat my Liberty Mutual rate and they couldn't do it.