My girlfriend and I went to Niagara, on a budget a...

My girlfriend and I went to Niagara, on a budget and booked a random hotel near the falls.(Quality Suites or something) It was a great deal, however on arrival, we quickly realised why...The rooms were ghetto, to say the least. Non the less, we tried to make the best of it. While laying in bed, my girfriend had a look on her face like she had just seen a ghost! She sprung up from the bed and pointed at the wall. It was a cocroach on steroids!! Dusgusted with what we saw, we packed our stuff and left the hotel...

Desperate for a clean and comfortable room, we walked into the Hilton. We were so upset that we had to pay for a second hotel. We explained to the receptionist what had just happened and she found us a room at a decent price. Once we got to our room, we were greated with a gorgeous, falls view room! We were beside ourselves...The customer serves and empathy the front desk showed us was outstanding. Because of the generosity shown, we will be frequenting the Hilton as we visit Niagara often. This happened the night of Dec 26, 2020. Thank you to whomever was working the desk that night!