Jeremy Lopez

Review of Goodwill Industries of the Col...

Website states they take bed frames.

Website states they take bed frames.

Rented a UHAUL and took my bed frame (barely used, all parts and great condition) down to this goodwill and was told no, they don't accept bed frames. When I brought up and showed them their own website, the guy said no. I asked if it was a Covid thing, he said no. When asked for an explanation, he just waived his hands and said no. Tried to call their hotline and only available weekdays - update: they never called back as requested. Some customer service you have there in multiple departments. Case and point - notice they only respond to the 4+ star reviews on Google. Learn to grow and be a better at taking concerted feedback.

Lost a longtime customer and donor that quickly.