I reserved a room for my son as it s his first tim...

I reserved a room for my son as it s his first time visiting this city. He waited for almost 2 hours to obtain good room key! The room was paid for and we provided the night manager, Carmen all the information she requested. My son finally gets to the room to find it was not ready! A mattress from one bed was stacked onto another bed, used condoms and condom wrappers on the floor!! My son checked out and went elsewhere. I am highly disappointed in the service and the condition of the room they expected my son to stay in!! I hope to receive a full refund back on my card within 24 hours!! I will also be taking this above the night manager s supervisor!!