Bought a house though these guys (phil). He didn't...

Bought a house though these guys (phil). He didn't give two hoots about us, almost put us off buying the house due to how rude he was. Also promised to fixed a broken door handle/lock for us and after chasing several times over several months, they just never did it, even though it was agreed when we were buying. A year on and we never heard back! Would avoid using these if possible! Shocking customer service. Got their commission and never looked back or checked if all was sorted, as promised. Just disappointing!