Carol Quinn

Review of Big Brother Big Sister Foundat...

This would have been the 4th time I had donated to...

This would have been the 4th time I had donated to BBBS. I scheduled my pick up both online and by phone, the same way I did for the other 3 times. I lugged 15 boxes out to my front porch only to come home from work and find them all still there. I called to ask what happened and the person who answered asked me a script of questions. I finally realized she was looking for an excuse as to why my items were not picked up. When she asked if the boxes were labeled, I told her that each box said "Donate" and some were marked fragile. I was then told that they had to be labeled BBBS or they couldn't take them because people get deliveries and they couldn't just take boxes.. I would have felt much better if she had just been honest and said that someone screwed up and we're sorry they didn't show up. There is no way these boxes could have been mistaken for deliveries. They were all piled together and each clearly said "Donate". I am so disappointed in BBBS! The pick ups went well the prior 3 times I donated so I don't know what happened this time but I won't be donating to them again.