I've been with Plusnet for a LONG time since they ...

I've been with Plusnet for a LONG time since they took over Madasafish/Freenetname. Unfortunately to say their customer service has taken a nose dive in the last few years. We moved all of 1 1/2 miles from our last house and the broadband has bombed. Outages all the time. They refuse to accept responsibility for THEIR equipment being at fault even though the BT engineer TOLD THEM AND US it was a faulty switch at the exchange. I notice their ratings for customer service have also dropped considerably.