Unfortunately Direct Communications has absolutely...

Unfortunately Direct Communications has absolutely no competition - not in the good way, as in above all others, but in the bad way, as in no one else to compete in the market. They are completely unapologetic of the fact that if you rely on your Internet connection, they are your only choice.

Don't get me wrong: when it is working, it is pretty fast. Unfortunately it is common that the family has to stop watching Burn Notice in the evening because the download speeds have dropped to 1% of normal and netflix is unavailable. It's probably a good thing that it gets our lazy butts off the couch, though sometimes it gets frustrating, evening after evening, to have a service that should be invisible simply stop working.

I've contacted Direct Communications and their response has always been for me to contact technical services. I've tried that, and by the time they answer the phone or call back, the technical issue is gone and speeds are back up. Occasionally I will find out that they are, "doing work in my area", though it seems weird that it would happen so consistantly in the evening, just when bandwidth usage is likely to peak for households.

If you live in Eagle Mountain, you will get your Internet here, you simply don't have a choice otherwise. The ladies in the front office are fun and sassy, though they aren't well informed of the technical side of the house.