Stacey Pereira Review of Chateau Elan Winery & Resort
The chateau has gorgeous grounds and views. Unfort...
The chateau has gorgeous grounds and views. Unfortunately it seems to have had trouble adjusting to COVID. While signage and spacing is adequate there is little to no staff. Given the $42 resort fee and $16 parking fee as well as 2% charge for using credit card- No help with luggage or bags. No valet. It is very difficult to eat or drink. Consistently told you need reservations to eat at the restaurants and that they re full - however talk to another staff member and suddenly we can be accommodated right away- this happened multiple times during our stay. Very frustrating. Staff is il informed about everything , it seems everyone just started and doesn t know what they are doing (except for beppsey the director of the wine area and restaurant Marc who was able to sort out some thing and help us get some food!). Not much to do once you ve tried the wine.. the pool is absolutely packed no seating. Gym is closed due to COVID. Theme park prices without the experience or service. Overall expensive and disappointing. It could be such a decadent stay- chateau just hasnt Risen to the occasion. Would not recommend until they can improve the customer experience.
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