Heather V

Review of Clarion Hotel Cincinnati

This was a NIGHTMARE!! ... We traveled 4 hours for...

This was a NIGHTMARE!! ... We traveled 4 hours for a soccer tournament, and when we got to the Hotel we were told we didn't have a room! Our reservations were made with our soccer team and we were supposed to have a block of rooms. I CALLED the morning of travel and confirmed our reservation with the CONFIRMATION number I was given a month ago (when I made the reservation) and was told I was good to go. Yet at the time of arrival, we had not even been assigned a room and they had no rooms available. We were further told they were overbooked by 2/3rds and because there were other tournaments, pet shows, conventions going on around Cincinnati ... there were no rooms available within a 20 Mile Radius ... The only reason I did eventually get a room was because the woman ahead of me in line refused hers as it was not yet ready and she went somewhere else. Initially I was told they could not assign me her room, but I refused to leave as I LITERLLY had nowhere else to go, so they did assign the room to me. I was then told by management my stay would be "No Charge", I even have the 0.00 balance due receipt, which was slipped under my door the day of checkout ... Yet, three days later, I was charged!
I know of people who were checked into rooms that had not yet been cleaned, another family was checked into a room at 11:30 PM, given a key and when they tried to enter the room ... there was another family already in the room! Yet another family was charged 3 TIMES, that is almost $700.00!
The only good thing I can say about this place is: The cleaning staff and I believe it was the maintenance manager tried their best to address what they could, which unfortunately wasn't much.
I will be doing my very best to get a refund / report the charges on my card as fraudulent. This Clarion Hotel will be reported to the BBB and I will be posting this review on EVERY travel review sight I can find.
This disaster could have been handled better / even avoided all together but every person who could have addressed it leading up to 04/21/2017 dropped the ball along the way.