This hotel is hopeless !!

This hotel is hopeless !!

Got charged for Euros 180 accusing me of smoking !! I called the hotel and they wouldn't listen to the fact that am a non-smoker !!

I called the Elite Support and they proved to be no less than buffoons posing as non apologetic, non-supportive, ignorant and helpless.

Ms Marie Behrens : Next time am in Hamburg, you and I will be discussing this issue face to face and I will get my refund !!

Not happy at all !!