John

Review of Johnny Carino's

We used to love this place but don't think we'll b...

We used to love this place but don't think we'll be returning back again. We called in a to go order and they told us it would be ready in 30 minutes from we ordered. We arrived and parked at the to go parking and no one came out to check on us until 30 minutes of waiting. A female waitstaff came out to ask for our name and then proceeded to tell us that they were placing our order in and sorry for the inconvenience but we would have to wait because they had a person quit and our to go orders were not place into the system. They would get it our as soon as possible. So waited because it was already too late to leave anywhere else. 30 minutes of waiting, we went in to check on our order and talked to a guy who asked for our names and then said, I'm sorry we don't have any order in our system for you. Really!!! so your employee comes out to ask for our name and tell us our order is being worked on only to find out it wasn't. He then proceeds to tell us that if we want to wait (again) he can expedite the order and have it ready in about 10 minutes. Well 30 minutes later we finally get our food. The quality was not great as you would expect for something that was rushed. Needless to say, over 2 hours of our time was wasted waiting for okay food. I reached out to the contact us page online but never got a call back or email from them. Poor service and customer care.