Bad experience in this Paris store. 50 minute wait...

Bad experience in this Paris store. 50 minute wait to retrieve an order placed 2 years ago. While waiting, not a glass of water offered. Is that the courtesy of Hermes for a client about to spend more than 10,000?
Shameful.....
But that's not the worst .... Once it's my turn .... I discover that my order is incomplete! Only one bag received instead of the two ordered. No seller knows why or when I will receive my second item.
This is not a luxury brand.