Service was subpar, the staff was kind, but I call...

Service was subpar, the staff was kind, but I called guest services a couple times and was never able to get thru. We had to check in at 3am due to being locked out of our home, the charge was extra, and breakfast was not included, which we thought it was. We had not eaten, and the only food available was chips/snacks, soda, and wine. I had to ask for water from the back. Just not very accommodating.