The shower sink was not running correctly so after...

The shower sink was not running correctly so after shower I found my room absolutely flooded.
I called the desk, explained what happened and asked for towels but they haven t brought enough and didn t even apologise
One of my bag was completely soaked so I asked if they can dry it but they just shrugged their shoulders and told me they didn t have a drier so you should just hang it in the chair

My past citizenM experiences were so good I couldn t believe how they dealt with my issue here. So I contacted support, And thankfully the twitter account team was helpful as always and gave me sufficient help.