Being a customer for 7 year i never complaint even...

Being a customer for 7 year i never complaint even though Router reset 4-5 times in a month.its ok since i know the configuration.but this time net was not working when i need for office work when i raise ticket i came to know network cable got cut from my building when i told them to provide the cable for the issue they said they don't have network cable to resolve it. Can you believe it? Isp don't have network cable and they told me head office will provide after 2-3 days.Irresponsible ppl .ticket no. is only a no. no escalation policy is there moreover head office call centre guy telling me to change the isp if you want to instead of listening to problem facing from airoli office.Previously ppl worked hard and provide customer better service thats why ppl stick to honesty but now ppl has been changed. The kind of service i faced recently i recommend not to go for it.Aur haan at night they don't work after 9.don't try to disturb them.giving 1 star then only i can post it otherwise 0star.