Madhav Munshi

Review of Paragon Sports

I have been coming here for the last two months to...

I have been coming here for the last two months to rent demo tennis rackets and finally made my purchase today. But it was always a 50-50 experience. The associates are knowledgeable and engaging (if you can find one). They have an amazing selection of products which is great. But the problem is that other than the associates, most of the staff has no interest in providing customer service and Its almost like they do not care. Most of them seem to have no training and have a hard time looking up old receipts and finding you in their system. I asked for a cover for my new racket and the guy lazily said that they do not send them to us anymore and made a cursory check of the stock room to came back empty. I was going to stand my ground when I spotted one of the associates and asked him to check and he was able to find one in the back. In any case, if you have the patience and luck, this is good shop. They have a huge selection and their demo rentals are super cheap compared to others in the city. Hope they improve their service.