Megan Cederberg

Review of The Breezes Resort & Spa

Ever since we have arrived, staff has been rude. T...

Ever since we have arrived, staff has been rude. They don't explain anything to you upon arrival besides, if you lose your all inclusive bracelet you paid for you have to pay another two hundred dollars to replace your plastic clip on bracelet. Nothing appears as it does online. My friend ended up getting the flu on a blanket (sometimes you can't help that) and they charged us with what they call destruction of property charge of $200.00. They say if anyone vomits anywhere on anything they are charged with this? I have never heard of such a thing. They won't give me any document stating they will charge us this fee or that it exists. I agreed to a $100.00 damage deposit upon arrival? I spoke to another employee and he said it was ridiculous they are charging that, I waited to speak to a supervisor which they say is not available even though I was placed on hold to speak to them and originally was made aware they were available. I asked them to provide me with the documents I signed initially upon arrival, they refused to give it to me because apparently this document is hotel property. They didn't present any additional charges upon arrival, the only thing I agreed to was a 100.00 deposit. The women that I spoke to literally said, "well you're being charged it and its above my pay grade"