This long story shows why Nikon US and Nikon Canad...

This long story shows why Nikon US and Nikon Canada are nothing but a failure in providing proper and satisfactory service to their clients. Please take the time and read.

As a Nikon user for close to two decades, who have invested thousands of dollars in Nikon pro cameras, lenses and flashes with (and Nikon knows that I currently own and use Nikon d810, Nikon d800E, Nikon DF, Nikon 14-24mm 2.8, 24-70mm 2.8, 70-200mm 2.8, 35mm 1.4, 50mm 1.4, 85mm 1.8, 105mm 2.8, 135mm PC 2, 200mm Micro f.4., 50mm 1.2, 70-300mm 4-5.6, Nikon FM3a film camera, 4 Nikon sb-800s, etc.) I have to admit that every single time I have tried to seek professional service from their service centers I have been disappointed.
The current issue which has given rise to this short complaint, goes back to 2013 when at the time I had the known focusing issues and problems with my two D800 bodies and also issues my 24-70mm lens with soft focus and the fact that the lens did not zoon out all the way to the 24mm and got stuck at about 35mm. Since I had purchased the lens from Kenmore cameras in the US, Nikon Canada was initially refusing to service the lens. However, since Nikon knew their focusing issue with D800s was well recognized, when I contacted the senior management in the US they decided to agree to service the lens in Canada calling it a complimentary service. Nonetheless after I got my cameras and the lens back, I noticed that the issue with the focus was still unresolved, while the zoom issue with the lens was fixed. After sending the cameras in again for the second time and not having the issue fixed, I decided to get rid of them and eventually replaced the cameras with D810 and D800E, only to realize the soft focus on my 24-70mm lens persisted. However, sending the lens in again from Vancouver to Toronto and waiting that they can hopefully solve the issue was not an option. I tried to deal with it until I moved to Toronto 3 months ago. I decided to take the lens personally to Nikon service center in Mississauga to get it fixed. Now, I am in Toronto doing a Masters in Documentary photography at Ryerson University and thus have obtained Campus Nikon Professional Services (Campus NPS) card which as it claims on their website, it should provide me with:
5 Days Service Turnaround
Subsidized Shipping
Service Safety Net2
All Maintenance Free of Charge including Wear and Tear
Available for the duration of Program Enrolment
NPS Graduate Bonus

Thus, I decided to take my lens to Nikon Canada to get it services and aligned for the issues of the soft focus which had persisted so far. To my surprise, Nikon Canada not only did not accept their fault not having fixed my lens three years ago but kept insisting that the lens is out of warranty and they disregarded that they failed to fix my lens in the first place not alone the fact that as a Campus NPS member they should fix and repair the lens for its maintenance and wear and tear. The lens shows absolutely not sign of abuse either, and the only thing is the focus mainly at 70mm which is relatively soft.
A few days later (October 18th, 2016) instead of fixing the lens, Nikon Canada sends me an estimate for repair with service pack B2 for the amount of $374.99. Just after I call them to complain about the fee, and asking them to fix the lens since they had failed to fix it before, the next day on October 19th 2016, Nikon sends me a new estimate with service repair rank C for $599.99. It is interesting to note how I have all the right to distrust Nikon at this point, since not only they failed to fix my lens three years before, but also changing their mind about what needed to be done for my lens just a day after I contact them to complain about the cost, perhaps thinking beforehand that if they increase the cost of repair they can negotiate it with me later and settle for the initial asking fee which is exactly what happened after I called them again and then followed with Marie Shaniz who the Senior Customer Service manager at Nikon USA. Read the rest on my page