Christina Hills Review of Custom Security Systems, Inc.
I had a complex issue with a tenant utilizing my m...
I had a complex issue with a tenant utilizing my master code and I not knowing their code to disarm a rental property after they vacated. Because the tenant had the master, I the owner, no longer had a code to disarm. Unfortunately, this tenant would no longer respond to text messages I left nor my pleads to submit the 4-digit master code that they created via voice messages. I had scheduled to show the property, the alarm went off. Me with no way of knowing how to disarm my rental, was sure the potential tenant would have been discourage and want to pass. However, the custom security representative stay with me thru multiple failed attempts to re-set, in trying to access Total Connect and finally they called in a technician from the support section to identify the master code, which helped to reset the alarm system. I was sent a link to reset my Total Connect password after validation via a text. I was also informed of discount I could received as a military member as things culminated to an end. It was a Friday and everyone that I spoke with at custom security, provide me their full attention to detail. I was please with the eagerness shown to resolve my issue. Thanks to all the staff that had a hand in assisting me. I was tired but their enthusiasm and optimism helped me to see this complex issue to resolution. And the tenant love the home.
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