Preeti

Review of Norwest Medical Imaging

I made an appointment for MRI scan at Bella vista ...

I made an appointment for MRI scan at Bella vista branch last Friday and was given the earliest appointment available next Tuesday by a lady. I even asked if there is anything available that day or Monday. She gave me options of other branches and told me rouse hill is under renovation. She even said she ll call me if there s anything available before that.
Today is next Tuesday, 3rd of March.
I wasn t impressed by the lady at the reception. Sarah looked like not so bothered. After waiting a while she raised her pen to call me to the counter. When I went to the counter she was still doing something and talking to others, then she asked me are you alright? and asked me to wait and continued doing her stuff. Then she snapped her finger at me and asked me to give me the referral I was holding. Never seen this sort of greeting by a reception staff anywhere! I did smile and said that looked quite unprofessional. She smiled at that too.
Anyway I was given the news my appointment was only for next Tuesday which is 10th of March! She said there is absolutely nothing available before that and there isn t even a note where the previous staff told me they ll call in case of any availability. So I will need to take leave from work again for next Tuesday!