I have moved to new address. The internet relocati...

I have moved to new address. The internet relocation process is dreadful, I have called them many times and wasting a lot of time being put on hold by the off-shore (south africa) support team, and ended with no result. No real support is provided.

1. To cancel the existing NBN in old address, I tried calling 2 times, emailing to support email. two weeks has pass and no action has been done!
2. To enquire about an overcharged/incorrect invoice, it took me more than 1 hour to get hold of billing team (again offshore), with no proper support (again being put on hold many times). Ended up email support email again, and didn't get any response so far.
3. I have placed order for new connection for new address 3 weeks before I move in, after 2 weeks my order was lost and new order get created and I received a thank you email again for my order. This causes delay in internet provisioning and now I have no internet on my new home!
4. The customer service from SA always say email them directly and they will reply in person, but nobody reply to emails!

IInet used to be good 3 years ago, not now.
Strongly not recommend them.