First, the room they gave me was occupied by someo...

First, the room they gave me was occupied by someone else, ie I walked into a room with someone else's things there. When I went back to the front desk, it didn't seem to bother the concierge much. The room I ended up in was arguably bigger than the original, but had a wet carpet and the TV didn't work. Finally, my room wasn't made up until 6pm on my 3rd day of staying there.