Great location - but horrible service. Honestly th...

Great location - but horrible service. Honestly thought of leaving the hotel all together and find another but my colleagues were all here as we were attending a conference.

Had a room over the loading dock and at 4am heard banging every day for hours with dumpster removal etc. When I asked for a room change they said yes I could get a new room later that afternoon - then when I came back was told no and I should have talked directly to a manager. Finally talked to the manager and she promised a new room for me for tonight (my 4th night of no sleep), she was pleasant thankfully.

Just a note - the front desk staff should be re-trained to be more helpful. They were horrible to say the least and each time I talked with them (not the night manager I should note) they acted as though I had done something wrong and never apologized. The service was seriously lacking.

Any future guests reading this avoid room 225 like the plague!