From the moment you stand in the que everything go...

From the moment you stand in the que everything goes down hill, they take your order at this section that's really high to see over and feels like a barrier for the team to hide behind. Then you get to the till point and have to tell the other team memebers what had been ordered. The service is terrible with no one using p's&q's. The kids menu is complicated and when my daughter ordered a pasta they never offered the meal deal just expected it to be known by the customer. I then asked why we didn't receive a toy and cookie and I was told it's because I didn't order a meal, this was never offered and never given the option to pay the difference or an apology.