UPDATE: Someone from MEB called me directly. We ha...

UPDATE: Someone from MEB called me directly. We had a lovely conversation about my issue and what I can expect as far as customer service moving forward. I m still wary of the on-site management, but my opinion of MEB has become more positive.

Original post: Just wondering why you re charging me for an additional water filter. Just bought one in July. It got clogged when the building shut the water off and air pressure built up and pushed calcium into the filter and clogged it. Now you re charging me for another one? Why don t you eat the cost and accept the responsibility for the mistake.

Oh, that s right! You re a management company. Your job is screw over the little guy while not taking any responsibility for any mistakes. Got it.

Please stop trying to convince your residents that you care about us. Please stop with the cheesy newsletters and videos online. If you want to show us that you re different, show it in your actions. Do the right thing. That s how you ll convince me you re not a soulless management company like all the others.

In case you need some specifics, I ve only lived here 9 months and here are some issues I ve encountered.

-Several instances of insects getting into the walls from the outside and laying eggs, leading to swarms of flies or moth larvae. Management s attitude toward the whole thing was basically, well, that s a bummer. They did nothing to help get rid of the insects.
-4 months with a leaky faucet in the bathroom.
-Many months without maintenance due to corona. While most of the world had figured out how to move forward with face masks and frequent hand washing, maintenance wasn t allowed into our apartments until September of 2020.
-The backyard constantly smells like pet feces.
-Recently, the water was shut off for a repair. When they turned the water back on, mine did not come back properly. It was almost a month before they would come back to restore my water. And then they charged me to fix the issue that they caused in the first place.

Is that enough? I can probably think of more.